Your proposal is valid for 14 days from the date we send to you. Once you are happy with the proposal, an invoice is then raised and 20% is required to secure your date. Refunds are subject to our discretion, and we are happy to refund the deposit LESS $100 admin fee. By paying deposit, you are accepting the quote/invoice, agreeing to the items listed on the quotation/invoice and are accepting our terms and conditions. We are unable to hold the date until a deposit is made.
The remaining balance of the final invoice is required in full six (6) weeks prior to your date.
Should a quote/invoice be requested 6 weeks or under from the event date - Full payment will be required upfront to secure the booking. Unfortunately, no refunds are offered in this instance.
After booking we will book a consultation with you where we will run through all your event. We encourage you to bring along any pictures, colours, mood boards and fabric samples – anything you have and would like to bring to help us gain a clear understanding of the style of your event. Consultation is usually at the venue, 3-4 months out from the wedding day. If this is not possible, we can arrange to meet at a mutually convenient location.
You may make amendments to your order at any time before 6 weeks prior to your event (date). Amendments can only be made by the Bride or Groom/ originator of the booking. Should you need to move your booking, please notify us in writing as soon as possible. We are happy to transfer your booking to another date, subject to availability, with a minimum of 60 days’ notice.
Cancellations 2 weeks prior to the event means you forfeit 50% of the full payment made.
Should you need to change the date or postpone the date of the wedding/event; you will need to inform us in writing. Should the “new” date be available, we will confirm with you in writing. Should the date not be available, we will offer you the refund less $100 administration fee.
Once a deposit has been paid, we are happy to work towards your inspirational photos, subject to seasons and flower availability. All efforts will be made to reflect the style to the best of our ability. Please note, flowers and bouquets vary to some degree. All attempts will be made to adhere to what is discussed and outlined however, please understand that flowers and other floral materials are seasonal and that seasons vary.
Sometimes the items requested are not available. Substitutes will be similar. Where photos have been provided by the client and inserted into the quote – these images and flowers within the images are used as a guide only. We aim to use only Australian grown flowers and foliages.
*Please be aware that web-based images are edited, and colours altered to make an attractive picture – not all the colours are a true reflection of what occurs in nature.
Luxe Look weddings - Some floral material is imported from overseas and therefore can be unpredictable. Substitution decisions are sometimes required to be made quickly. We reserve the right to make substitution decisions and use our knowledge of the client’s overall style. Sometimes things don’t look right when we make it but we will use our discretion to harmonise the flowers.
Our minimum order for a wedding or event is $750 (plus delivery or you are welcome to pick up). Delivery is available for an added fee. Where flowers are collected by the client/third party, we cannot be liable for any loss or damage whilst the items are in the possession of the third party. Photographic images are taken before orders are released.
Delivery and set up fees are outlined in the quote/invoice. If you wish for us to relocate your flowers to another location, this will be calculated accordingly.
Deliveries (for wedding bouquets) are made within a specific window. Please allow up to an hour either side of the scheduled time for delays that may occur which are out of our control.
In the likely event that there is no person available to receive the goods, the goods will be left in a safe place and we will contact you to advise where the goods have been left. If there is no safe place to leave the goods, they will be returned to our premises and you will need to arrange pick up of goods.
Please provide a suitable name, address, window time frame. This person will be responsible for accepting florals on your behalf and by accepting are agreeing that you are happy with the flowers.
If your event falls on a Sunday/ Public Holiday, falls around Valentine’s day or Mothers’ day, your quote will vary in price. Please contact us for further information.
**Please note, the wedding packages are not valid for weddings during Valentine's Day/Week, Mother's Day/week and exclude:
- Imported blooms (luxe blooms)
- Phalaenopsis orchids
- David Austin Roses, Hydrangea, Peonies and blooms which are not in season and are especially imported into the country for your event.
We will set up as quoted/invoiced and outlined to your specific destination as stated in your paperwork.
Please note that should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of ability. However, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue.
Should other last-minute decisions be made due to any unpredicted circumstance, we will use our discretion and complete with photographic evidence.
All hired items, such as vases and arbour (as outlined in your invoice) are the responsibility of the hirer from the point of delivery /pick up to the time the item is returned (packed down). Hire items are to be returned by the following Friday after the wedding date if you choose to pack down your own event.
Should any items be lost, damaged or stolen during your event, it is the client’s responsibility to pay for the replacements. The cost will be charged at full retail replacement.
Please note that should you opt to pack down the items yourself, a security deposit of $250 is required at time of booking. The deposit will be fully refunded upon receipt of our items which are returned to us the following Friday after the event, undamaged and free from cracks.
If you are using your own vase/containers, please ensure these are with us 2 weeks prior to your event, clean and all labels removed (we will not be able to remove any labels).
All florals are the responsibility of the couple to remove/take home unless arrangements are made with us to complete the full pack down.
All glassware, t-lights, stands, urns, arbours remain the property of Wild Dahlia Florals and will be collected by us as outlined in the invoice.
If the client chooses to complete the full pack down, all breakages and damages must be paid for and this will be deducted from the security deposit.
All your personal details are treated as confidential information and are not shared/nor disclosed under any circumstance.
In the event of fire, natural disaster, state emergency, pandemic et al that is beyond general control, we are happy to credit the amount to another day, minus any costs incurred up to the time the client notifies us.
Complaints must be made within 12 hours of the event via email/writing. We will not accept complaints vie text or social media platforms and messaging services.